User Guidance and Product Usage
Are Hypershell products suitable for medical use?
The Hypershell exoskeleton is designed to support everyday movement—such as walking, hiking, or running—by assisting with leg mobility and reducing fatigue. How…
How can I get the User Manual for my Hypershell product?
We currently offer the User Manual in English, French, and German. You can download your preferred version using the links below: 1. English [link] 2. German [l…
How can I get video guidance on product setup and usage?
For step-by-step instructions on setting up and using your Hypershell exoskeleton, please visit our official YouTube channel
Are there tips for using the exoskeleton efficiently?
Yes! To get the best performance and comfort from your Hypershell exoskeleton, we recommend the following tips: • Wear the belt at navel level, with the buckle …
Is it safe to use the exoskeleton in different environments?
Yes, the Hypershell exoskeleton is designed for both indoor and outdoor use in a variety of conditions. However, for your safety and to protect the device: • Av…
How can I improve comfort while wearing the exoskeleton for long periods?
To stay comfortable during extended use of the Hypershell exoskeleton, we recommend the following: Adjust for a Proper Fit • Wear the belt at the level of your …
Is it safe to wear the exoskeleton while walking up or down stairs?
Yes, the Hypershell exoskeleton is designed to support walking on stairs and inclines. However, we strongly recommend taking extra care when navigating stairs, …
How do I clean the exoskeleton?
To clean your Hypershell exoskeleton safely and effectively: • Use a soft cloth dampened with mild soap and water to wipe down the exterior surfaces • Do not su…
Can the exoskeleton be customized for specific professions, like construction or healthcare?
The Hypershell exoskeleton is currently designed as a consumer product, primarily aimed at enhancing mobility and reducing fatigue during activities like walkin…
Are there options for personalizing the exoskeleton with branding, colors, or designs?
At this time, we do not offer customization or personalization services for branding, colors, or designs. All Hypershell exoskeletons are currently available in…
Can I trial the Hypershell product before purchasing?
Currently, we do not offer a trial program for the Hypershell exoskeleton. If you’re concerned about fit or comfort, we recommend reviewing our detailed size ch…
Can I take the Hypershell battery on an airplane?
Yes, you can bring your Hypershell battery when traveling by air, but there are a few important things to keep in mind: According to FAA PackSafe regulations, b…
How do I pair my product with a different account?
One device can only be paired with one account at a time. Exclusive Device Access function is enabled: • The original account needs to disable the Exclusive Dev…
How often should I inspect my exoskeleton?
Perform a basic inspection before and after each use: Check for wear and tear on straps, buckles, and fasteners. Ensure joints and moving parts are clean and un…
What is the best way to store the exoskeleton?
Store the exoskeleton in a dry, temperature-controlled environment (15°C to 25°C or 59°F to 77°F). Use a protective bag or case to keep it dust-free. Hang or pl…
Understanding Hypershell Exoskeleton App Connectivity and Usage
To use your Hypershell Exoskeleton correctly and efficiently, it’s important to understand how it interacts with the Hypershell+ App and your smartphone. The fo…
Is the Hypershell exoskeleton available for children?
The Hypershell exoskeleton is designed with universal adult sizes and is not currently available in children’s sizes. More details can be found with
What should I know about the motor temperature of the Hypershell Exoskeleton?
The motors on the Hypershell Exoskeleton are designed to manage rigorous use. It's normal for them to generate heat, particularly in high-power modes like Hyper…
How to Install the Hypershell AeroFlex Kit
To help you install your Hypershell AeroFlex Kit correctly and safely, we’ve prepared a step-by-step installation video guide. Watching this video will ensure t…
How to power off the device?
You can choose one of the following two methods to power off: 1. Briefly press the power button once, then quickly press and hold the power button for 2 seconds…
Is the Hypershell, with its IP54 protection rating, suitable for long-term use at the beach?
IP54 primarily verifies a product's dust and splash resistance, meeting the needs of daily outdoor activities, rainy weather use, and humid environments. Howeve…
Will wearing this device aggravate lower back pain for individuals with pre‑existing back conditions?
Based on the product's technical principles, this exoskeleton does not impose pressure or load on the lumbar region that would cause back pain. However, imprope…
After trying on and taking off the device, some users feel that their legs become heavier (a common sensation), and some may even worry that the product hinders muscle training. Could long‑term wear lead to muscle atrophy?
The sensation of heavier legs occurs because, while wearing the exoskeleton, the activation level of the leg muscles is reduced. When the device is removed, the…
Can the AeroFlex Kit be machine washed?
It is not recommended to machine wash the AeroFlex Kit directly, as the washing process may cause damage to it. For routine cleaning, you may spray a 75% alcoho…
Why is the X Go rated for 15 km of range, while the Pro and Carbon are rated for 17.5 km, and the Ultra can achieve up to 30 km? Shouldn't a higher‑power motor reduce battery range?
Due to differences in motor output power settings and the materials used in internal components, the Go model is designed with a more balanced daily‑assist orie…
What updates are there in the new wearables guidelines and in QSG guide video?
1. Position the hip belts around the iliac crest. From the back, the hip lever should sit near the intersection of the spine and sacrum. 2. From the front, the …
Do previous Hypershell X Series products support end-to-end control? Can they support it through an upgrade?
No. Previous Hypershell X Series products do not support end-to-end control, and this cannot be enabled through a firmware upgrade. End-to-end control requires …
Can users switch back to the previous algorithm while using the new product?
Yes. While new the X Series supports the HyperIntuition end-to-end algorithm, users can still switch to the previous traditional Adaptive Motion Recognition mod…
Why can’t Low-Speed Enhance (LSE) be enabled together with HyperIntuition?
When HyperIntuition is enabled, the system automatically adjusts assistance according to daily walking, outdoor slopes, and changing movement conditions, coveri…
Why is there no HDC entry in the new app version? How do I enable downhill assist?
For previous-generation and Ultra product users, we have simplified the feature activation logic. When you manually select “Down stairs” or “Downhill” under Ada…
Why does the new Hypershell X Series appear heavier than previous models?
The weight specifications between previous-generation products and the new Hypershell X Series are measured differently. Previous-generation products listed “ne…
What should I do if downhill performance does not feel ideal in HyperIntuition mode?
When HyperIntuition is enabled, the system automatically adjusts assistance according to daily walking, outdoor slopes, and changing movement conditions, coveri…
What should I do if the cycling experience in End-to-End mode does not feel ideal?
If you are entering a long-duration, fixed cycling scenario, you can switch from HyperIntuition mode to Adaptive Motion Recognition mode in the app and enable t…
Besides checking the device's serial number (SN) via the app after pairing the device, are there other ways to check the SN?
Yes. You can learn more about the specific QR code information by scanning the QR code on the bottom of the Hypershell Main control plate (where the battery is …
Troubleshooting – Device Suddenly Stops Responding While Walking
If your Hypershell Exoskeleton suddenly stops responding during use, particularly while walking, follow the steps below to identify and resolve the issue. Issue…
Has the heat generation of the Ultra improved compared to the X-series, and what are the specific data reflections?
The Ultra has significantly improved heat generation compared to the X-series. Under typical working conditions, the heat generation power is reduced by half, a…
How to measure the body fit in wear for the Hypershell series product?
Finding the right size is key to getting the best comfort and performance from your Hypershell exoskeleton. This FAQ shows you how to take your measurements, compare them with our size chart, and use BMI as an extra check if needed. Follow the steps
Why is the orange light blinking, and how can I fix the mode switch error?
A blinking orange light on the Hypershell exoskeleton indicates a failed wearing detection. This often happens when a leg strap is too loose, preventing the sensor from recognizing proper wear. How to Fix It:. 1. Adjust the Leg Strap. 2. Try wearing
How do I adjust my Hypershell product for the best fit?
Proper adjustment is key to maximizing both comfort and performance when using your Hypershell exoskeleton. Follow the steps below to customize the fit to your body:. 1. Get Size Recommendations. 2. Make Physical Adjustments for a Custom Fit. Width A
Why does the Hypershell Exoskeleton motor generate heat?
Is it normal for the motor to feel warm?. Yes, it is normal for the motor to feel warm during use. The motor is a mechanical structural device that produces power to assist movement. Like any powered device, it generates some heat when operating. How
Understanding the Outer Box Label of Your Hypershell Product
When you receive your Hypershell Exoskeleton, the outer box label contains important information that may be required for device registration, warranty service, and technical support. Below is a quick guide to help you identify and understand the key
What is the body size suitable in Hypershell?
Please kindly reference the Size Chart for the body fit. Also, you can reference the article to know more about the size evaluation.