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Hypershell Support

One device can only be paired with one account at a time.Exclusive Device Access function is enabled:<ul style="padding-left:24px;margin:0 0 14px;"><li style="font-size:16px;line-height:1.7;color:#1f2329;margin:0 0 8px;">The original account needs to disable the Exclusive Device Access function.</li><li style="font-size:16px;line-height:1.7;color:#1f2329;margin:0 0 8px;">When pairing the device with a non-original account, a pairing request can be sent to the original account, and usage permissions can be activated in the email address used to register the app.</li></ul>

One device can only be paired with one account at a time.Exclusive Device Access function is enabled:<ul style="padding-left:24px;margin:0 0 14px;"><li style="font-size:16px;line-height:1.7;color:#1f2329;margin:0 0 8px;">The original account needs to disable the Exclusive Device Access function.</li><li style="font-size:16px;line-height:1.7;color:#1f2329;margin:0 0 8px;">When pairing the device with a non-original account, a pairing request can be sent to the original account, and usage permissions can be activated in the email address used to register the app.</li></ul>

How do I pair my product with a different account?

User Guidance and Product Usage

Do I need to pay the full amount upfront, or can I place a deposit?

Will I receive tracking information for my pre-order?

Can I change the model or size of my pre-order after placing it?

Can I combine multiple pre-orders into one shipment?

Will the product be available in retail stores, and will the pricing be the same as the pre-sale?

Hypershell Product Packing Sizes and Box Contents

What is new about the New Hypershell X Series compared with previous versions?

What is the HyperIntuition?

What is the difference between Classic Motion Control Algorithm and HyperIntuition?

What are the differences in features and specifications between the three new X-series products?

What updates have been made to the soft-pack system?

What does “SinterShell Titanium Alloy with walls as thin as 0.7 mm” mean? Is the structure durable enough?

Pre-Sales Support

Are there any hidden fees or additional costs not shown during checkout?

Can I pay for my order using cryptocurrency or other alternative payment methods?

I'm having issues with my payment. What should I do?

Can I get a refund for my order?

I was charged the wrong amount for my exoskeleton. What should I do?

What payment methods are accepted for purchasing the exoskeleton?

How do I apply a discount code to my order?

What is the current subscription discount and how can I use it?

How can I get the $30/€30 discount by sharing the Hypershell website with friends?

What is the Crowdfunding Support $100/€100 Discount Code, and how can I use it?

How do I switch to the correct Hypershell store page for my country or region?

Payment, Pricing and Discount

How can I check the status of my order?

Can I change my shipping address after placing the order?

How can I cancel my order?

What should I do if I accidentally place an incorrect order?

Can I add or remove items from my order?

How can I modify my order after it has been placed?

Can I split my order into multiple shipments?

I can’t log into my account or see my order history—what should I do?

Order Management and Modifications

How long is the warranty for the Hypershell exoskeleton?

My exoskeleton isn’t working properly. Can I return it?

How do I file a warranty claim?

My exoskeleton is showing signs of wear and tear. Is this covered under warranty?

What is the return process for a faulty exoskeleton?

How do I know if my exoskeleton is covered by the warranty?

Can I return my exoskeleton if it’s not what I expected?

I lost my receipt. Can I still return my exoskeleton?

Is there a no-questions-asked return policy for unsatisfied customers?

How long does it take to process a refund?

Warranty and Returns

When will Hypershell products be available in my region?

My exoskeleton hasn't arrived yet. What should I do?

The exoskeleton I received is damaged. What should I do?

I received the wrong product. What should I do?

Can I change the delivery address after placing an order?

What should I do if I didn’t receive a shipping confirmation email?

How can I track my order?

My exoskeleton was delivered, but the box was damaged. Should I accept the delivery?

My delivery was delayed. What can I do?

What are the shipping options, and can I choose expedited delivery?

Can I schedule delivery to arrive on a specific date?

Why do I need to pay taxes or additional costs on my order, and are they included in the purchase price?

What should I do if the carrier requests an invoice for customs clearance?

How is my order shipped?

Why did I receive a tax payment notice from the carrier, even though taxes were included in my order?

Shipping and Delivery

Are Hypershell products suitable for medical use?

How can I get the User Manual for my Hypershell product?

How can I get video guidance on product setup and usage?

Are there tips for using the exoskeleton efficiently?

Is it safe to use the exoskeleton in different environments?

How can I improve comfort while wearing the exoskeleton for long periods?

Is it safe to wear the exoskeleton while walking up or down stairs?

How do I clean the exoskeleton?

Can the exoskeleton be customized for specific professions, like construction or healthcare?

Are there options for personalizing the exoskeleton with branding, colors, or designs?

Can I trial the Hypershell product before purchasing?

Can I take the Hypershell battery on an airplane?

How often should I inspect my exoskeleton?

What is the best way to store the exoskeleton?

Understanding Hypershell Exoskeleton App Connectivity and Usage

Is the Hypershell exoskeleton available for children?

What should I know about the motor temperature of the Hypershell Exoskeleton?

How to Install the Hypershell AeroFlex Kit

How to power off the device?

Is the Hypershell, with its IP54 protection rating, suitable for long-term use at the beach?

Will wearing this device aggravate lower back pain for individuals with pre‑existing back conditions?

After trying on and taking off the device, some users feel that their legs become heavier (a common sensation), and some may even worry that the product hinders muscle training. Could long‑term wear lead to muscle atrophy?

Can the AeroFlex Kit be machine washed?

Why is the X Go rated for 15 km of range, while the Pro and Carbon are rated for 17.5 km, and the Ultra can achieve up to 30 km? Shouldn't a higher‑power motor reduce battery range?

What updates are there in the new wearables guidelines and in QSG guide video?

Do previous Hypershell X Series products support end-to-end control? Can they support it through an upgrade?

Can users switch back to the previous algorithm while using the new product?

Why can’t Low-Speed Enhance (LSE) be enabled together with HyperIntuition?

Why is there no HDC entry in the new app version? How do I enable downhill assist?

Why does the new Hypershell X Series appear heavier than previous models?

What should I do if downhill performance does not feel ideal in HyperIntuition mode?

What should I do if the cycling experience in End-to-End mode does not feel ideal?

Besides checking the device's serial number (SN) via the app after pairing the device, are there other ways to check the SN?

Troubleshooting – Device Suddenly Stops Responding While Walking

Has the heat generation of the Ultra improved compared to the X-series, and what are the specific data reflections?

How to measure the body fit in wear for the Hypershell series product?

Why is the orange light blinking, and how can I fix the mode switch error?

How do I adjust my Hypershell product for the best fit?

Why does the Hypershell Exoskeleton motor generate heat?

Understanding the Outer Box Label of Your Hypershell Product

What is the body size suitable in Hypershell?

How do I set up my exoskeleton?

I’m having trouble activating my exoskeleton. What should I do?

My exoskeleton doesn’t seem to be powering on after setup. What should I do?

How long does the initial setup take?

Does the exoskeleton come pre-assembled?

How can I test the exoskeleton after installation to ensure it's working correctly?

How do I pair the Hypershell Exoskeleton with different types of clothing?

What is Exclusive Device Access?

Can I use the product during a firmware update?

How do I know if the firmware update was successfully installed?

Does the app have an option to automatically update the firmware on the product?

Can I adjust the leg lever size on my Hypershell product?

How to check if your Hypershell product requires a firmware update

How can I check what new features or improvements are included in the latest firmware update?

How do I check the current firmware version on my Hypershell product?

Product Setup and Installation

Does the battery need to be inserted in the exoskeleton in order to be charged?

Can the exoskeleton be used in extreme conditions like rain, cold weather, or at high altitudes?

Can I use the Hypershell exoskeleton while it’s charging?

Compatibility and Add-Ons

My exoskeleton's battery is draining too quickly. What should I do?

How long does it take to charge my exoskeleton fully?

How can I preserve the battery life if I’m not using the exoskeleton for a while?

Can the battery in my exoskeleton be replaced?

What do I do if my battery isn’t charging?

How can I check the battery level?

How do I charge and use the Hypershell X Series battery?

How do I troubleshoot low-speed charging issues with my Hypershell device?

Do I need a special charger for my product, or can I use any USB-C charger?

How do I maintain battery life and avoid wear and tear on my Hypershell product?

What should I do if the power indicator on my product does not light up when I try to charge it?

Understanding Battery Life in Hyper Mode

Hypershell X Battery Life and Charging Troubleshooting Guide

How do I charge the battery using the charger?

Battery Life and Charging

My exoskeleton makes unusual noises when in use. What should I do?

My exoskeleton feels jerky or uneven while moving. What should I do?

Is it normal for the exoskeleton to make a humming noise during use?

Noise and Performance Issues

My exoskeleton is too sensitive, causing jerky movements. How can I adjust it?

What data privacy and security measures are taken when using the Hypershell+ app?

How do I change and manage the Hypershell app language settings?

What is Multi-User Device Access and how does it work with my Hypershell X device?

What is Low-Speed Enhance and how does it work?

What is Haptic Feedback and how does it work in the Hypershell Exoskeleton?

What is Power Bank Mode and how does it work?

Troubleshooting: Hypershell+ App Can’t Connect to Your Hypershell X

Getting Started with the Hypershell+ App

How long will device firmware and app software updates be supported?

What are the differences in the AI MotionEngine function of the Ultra?

What is the isotonic contraction training mode?

How to pair the Ultra with Apple Watch?

What functions can Apple Watch control?

Can older models be paired with Apple Watch or Android Watch through software updates?

Will there be new functions for the Ultra on the Hypershell+ App? Are these functions applicable to older models? If not, what will be displayed on the App?

How to connect your Hypershell exoskeleton to the app

App and Connectivity

How do I pair my product with a different account?Updated 3 hours ago