App and Connectivity
My exoskeleton is too sensitive, causing jerky movements. How can I adjust it?
If your exoskeleton feels overly responsive or jerky during use, you can fine-tune its behavior using the Hypershell+ app or the device’s built-in control inter…
What data privacy and security measures are taken when using the Hypershell+ app?
At Hypershell, we take data privacy and security seriously. The Hypershell+ app is designed with multiple layers of protection to ensure your personal informati…
How do I change and manage the Hypershell app language settings?
1. Which languages are currently supported? The Hypershell+ app currently supports the following languages: English French Italian Chinese Korean German Spanish…
What is Multi-User Device Access and how does it work with my Hypershell X device?
Multi-User Device Access allows multiple people to connect and use the same Hypershell X device, making it ideal for shared use among family members, friends, o…
What is Low-Speed Enhance and how does it work?
Low-Speed Enhance is a feature designed to improve the Hypershell exoskeleton’s performance during slow-paced movements—such as walking in tight spaces or navig…
What is Haptic Feedback and how does it work in the Hypershell Exoskeleton?
Haptic Feedback provides gentle, tactile vibrations that allow you to physically feel the status and actions of your exoskeleton in real time. This enhances use…
What is Power Bank Mode and how does it work?
Power Bank Mode allows you to use your Hypershell Exoskeleton as a portable power source to charge external devices such as smartphones, tablets, or other USB-p…
Troubleshooting: Hypershell+ App Can’t Connect to Your Hypershell X
If you're having trouble connecting your Hypershell X to the Hypershell+ App, this step-by-step guide will help you identify and resolve the issue quickly. Comm…
Getting Started with the Hypershell+ App
The Hypershell+ App is the official mobile application designed to connect, control, and customize your Hypershell exoskeleton. It offers essential features suc…
How long will device firmware and app software updates be supported?
Device firmware and app software will be supported with updates for 4 years from the product’s official launch date.
What are the differences in the AI MotionEngine function of the Ultra?
MotionEngine Ultra provides support for more terrains and movement modes (newly added snow hiking and sand dune modes). Meanwhile, it also offers enhanced Runni…
What is the isotonic contraction training mode?
The isotonic contraction training mode is a type of fitness mode. In this mode, as long as one leg leaves the standing position, the device will provide constan…
How to pair the Ultra with Apple Watch?
No manual pairing is required. After the Hypershell+ App on the mobile phone is connected to the device, the Hypershell+ App on the Apple Watch will automatical…
What functions can Apple Watch control?
It can check the device's battery level, switch assistance modes, adjust assistance gears, turn on/off Active Motion Recognition (AMR), select motion modes, etc…
Can older models be paired with Apple Watch or Android Watch through software updates?
Support for pairing older models with Apple Watch will be available through software updates in the future; there are no plans to develop Android Watch adaptati…
Will there be new functions for the Ultra on the Hypershell+ App? Are these functions applicable to older models? If not, what will be displayed on the App?
The Hypershell+ App will add new functions for the Ultra, including Boost Mode, snow hiking mode, sand dune mode, and enhanced Running+ and Cycling+ modes; thes…
How to connect your Hypershell exoskeleton to the app
To connect your Hypershell exoskeleton to the app, start by downloading and installing the Hypershell app on your Android or iOS device from the respective app store. 1. Prepare for Connection. Wear your Hypershell device properly to activate the wea