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Product Setup and Installation

How do I set up my exoskeleton?

To set up your Hypershell exoskeleton, follow the guidance below:. 1. User Manual. •    Refer to the User Manual included in the box for step-by-step installation and setup instructions. •    Manuals are also available for download in multiple langua

I’m having trouble activating my exoskeleton. What should I do?

If you’re unable to activate your Hypershell exoskeleton, try the following steps:. 1. Check the Power Connection. •    Ensure the battery is fully charged and properly connected to the device. 2. Verify Software Setup. •    Confirm that the Hypershe

My exoskeleton doesn’t seem to be powering on after setup. What should I do?

If your Hypershell exoskeleton isn’t powering on, try the following steps:. 1. Check the Battery. •    Make sure the battery is fully charged. •    Confirm that it’s properly inserted and locked into place. 2. Inspect Device. •    Check for any signs

How long does the initial setup take?

The initial setup of your Hypershell exoskeleton typically takes 30 minutes to 1 hour, depending on your familiarity with the product. We recommend following the step-by-step instructions in the User Manual or watching our official setup videos to en

I received my exoskeleton, but I’m unsure how to assemble it. Can you guide me?

Absolutely. We offer several resources to help you assemble your Hypershell exoskeleton with confidence:. 1. User Manual. •    Refer to the step-by-step assembly instructions included in the user manual. •    You can also download digital versions fr

Does the exoskeleton come pre-assembled?

The Hypershell exoskeleton comes partially pre-assembled to simplify the setup process. However, some components—such as straps, support arms, or adjustment points—may require simple assembly or fitting based on your body size and preferences. Detail

How can I test the exoskeleton after installation to ensure it's working correctly?

Once your Hypershell exoskeleton is installed and fitted, follow these steps to test its functionality:. 1. Check the Fit. •    Make sure the device is securely and comfortably fitted according to your body size. •    All straps and components should

How do I pair the Hypershell Exoskeleton with different types of clothing?

The Hypershell Exoskeleton is designed to be compatible with a wide range of clothing styles. For the best fit and performance, here are answers to common clothing-related questions:. 1. Can I wear the Hypershell Exoskeleton over different types of c

What is Exclusive Device Lock?

The Exclusive Device Lock is a new security feature that makes sure only you can use your Hypershell device. When this feature is turned on, no one else can access or control your device unless they are authorized. How to Enable or Disable the Lock:.

Can I adjust the leg lever size on my Hypershell product?

Yes, all Hypershell models are designed with an adjustable leg lever slide buttons to help you achieve a comfortable and personalized fit. Leg Lever Adjustment Range:. •    Upward: Up to 30 mm. •    Downward: Up to 15 mm. This built-in adjustment ens

How to check if your Hypershell product requires a firmware update

1. How do I know if my Hypershell product needs a firmware update?To check if your Hypershell product requires a firmware update, follow these steps:. Use the Hypershell+ app: Open the app and connect your device. If an update is available, the app w

Can I use the product during a firmware update?

No, it is not recommended to use your Hypershell exoskeleton during a firmware update. During the update process, the device may become temporarily unresponsive, and using it could interrupt the update, potentially causing it to fail. To Ensure a Suc

How do I know if the firmware update was successfully installed?

After completing a firmware update, you can confirm its success by checking the following:. 1. Device Functionality. •    The update is successful if the device starts operating normally, with no error messages, glitches, or interruptions. 2. Forced

How can I check what new features or improvements are included in the latest firmware update?

To check what new features or improvements are included in the latest firmware update, follow these steps:. 1. Hypershell+ app: When you open the Hypershell+ app and check for updates, the app will provide a release note or update log detailing the n

Does the app have an option to automatically update the firmware on the product?

Currently, the Hypershell+ app does not support automatic firmware updates. All updates must be manually initiated by the user. When a new firmware version is available, the app will notify you with an update prompt. You can then follow the on-screen

How do I check the current firmware version on my Hypershell product?

To check the current firmware version on your Hypershell product, follow these steps:. 1. Open the Hypershell+ app and ensure your device is connected via Bluetooth. 2. Tap the device name located at the top left of the screen. 3. Click the button on