Warranty and Returns
How long is the warranty for the Hypershell exoskeleton?
At Hypershell, we’re committed to product quality and customer satisfaction. Warranty coverage varies based on your region and how you purchased the product: Wa…
My exoskeleton isn’t working properly. Can I return it?
If your exoskeleton is not functioning as expected and is still within the return window, you may be eligible to return it. Please contact our customer support …
How do I file a warranty claim?
If you’re experiencing an issue covered under warranty, please contact our customer support team. We’ll guide you through the warranty claim process and assist …
My exoskeleton is showing signs of wear and tear. Is this covered under warranty?
Normal wear and tear from regular use is not covered under the warranty. However, if you believe there is a manufacturing defect or a functional issue beyond st…
What is the return process for a faulty exoskeleton?
If you believe your exoskeleton is faulty, please contact our customer support team to begin the return process. You’ll need to provide: • Proof of purchase (e.…
How do I know if my exoskeleton is covered by the warranty?
Your exoskeleton is covered under warranty if it experiences a manufacturing defect or if any components malfunction under normal use during the warranty period…
Can I return my exoskeleton if it’s not what I expected?
Hypershell accepts return requests within 14 calendar days of product delivery under specific conditions. Please review the eligibility criteria and shipping re…
I lost my receipt. Can I still return my exoskeleton?
Proof of purchase is typically required for returns. However, if you’ve lost your receipt, we may still be able to locate your order using your account informat…
Is there a no-questions-asked return policy for unsatisfied customers?
Yes, we offer a 14-day return policy for customers who are not satisfied with their purchase—no questions asked. Please note: • For non-quality-related returns,…
How long does it take to process a refund?
After we receive your returned product, we will process your refund within a specified timeframe (generally 7-10 working days). You will be notified by email on…