Product Setup and Installation
How do I set up my exoskeleton?
To set up your Hypershell exoskeleton, follow the guidance below: 1. User Manual • Refer to the User Manual included in the box for step-by-step installation an…
I’m having trouble activating my exoskeleton. What should I do?
If you’re unable to activate your Hypershell exoskeleton, try the following steps: 1. Check the Power Connection • Ensure the battery is fully charged and prope…
My exoskeleton doesn’t seem to be powering on after setup. What should I do?
If your Hypershell exoskeleton isn’t powering on, try the following steps: 1. Check the Battery • Make sure the battery is fully charged • Confirm that it’s pro…
How long does the initial setup take?
The initial setup of your Hypershell exoskeleton typically takes 30 minutes to 1 hour, depending on your familiarity with the product. We recommend following th…
Does the exoskeleton come pre-assembled?
The Hypershell exoskeleton comes pre-assembled. However, some components—such as straps, support arms, or adjustment points—may require simple fitting based on …
How can I test the exoskeleton after installation to ensure it's working correctly?
Once your Hypershell exoskeleton is set, follow these steps to test its functionality: 1. Check the Fit • Make sure the device is securely and comfortably fitte…
How do I pair the Hypershell Exoskeleton with different types of clothing?
The Hypershell Exoskeleton is designed to be compatible with a wide range of clothing styles. For the best fit and performance, here are answers to common cloth…
What is Exclusive Device Access?
The Exclusive Device Access is a new security feature that makes sure only you can use your Hypershell device. When this feature is turned on, no one else can a…
Can I use the product during a firmware update?
No, it is not recommended to use your Hypershell exoskeleton during a firmware update. During the update process, the device may become temporarily unresponsive…
How do I know if the firmware update was successfully installed?
The device usually restarts automatically after completion. After completing a firmware update, you can confirm its success by checking the following: 1. Device…
Does the app have an option to automatically update the firmware on the product?
Currently, the Hypershell+ app does not support automatic firmware updates. All updates must be manually initiated by the user. When a new firmware version is a…
Can I adjust the leg lever size on my Hypershell product?
Yes, all Hypershell models are designed with an adjustable leg lever slide buttons to help you achieve a comfortable and personalized fit. Leg Lever Adjustment Range:. This built-in adjustment ensures the device aligns properly with your leg length f
How to check if your Hypershell product requires a firmware update
1. How do I know if my Hypershell product needs a firmware update?. To check if your Hypershell product requires a firmware update, follow these steps:. Use the Hypershell+ app: Open the app and connect your device. If an update is available, the app
How can I check what new features or improvements are included in the latest firmware update?
View the 'Release Notes' in the App update popup or check the official Hypershell Blog/Newsletter. To check what new features or improvements are included in the latest firmware update, follow these steps:. 1. Hypershell+ app: When you open the Hyper
How do I check the current firmware version on my Hypershell product?
Currently, the Hypershell+ app does not support automatic firmware updates. All updates must be manually initiated by the user. When a new firmware version is available, the app will notify you with an update prompt. You can then follow the on-screen