Hypershell X Battery & Charging Troubleshooting GuideUpdated 8 hours ago
If your Hypershell X exoskeleton isn't charging properly or won't power on, follow the steps below to identify and resolve common issues.
1. Verify Charger and Cable Compatibility
Ensure you're using the correct charging equipment:
A USB-C charging cable
A PD (Power Delivery) charger with 65W output
Clean and dry charging ports on both the charger and the device
Using incompatible chargers or cables can lead to slow charging or the device not charging at all.
2. Check Charging Indicators
Connect your device to the charger and observe the LED indicators on the right leg lever:
Flowing white lights: Charging in progress
All LEDs are solid white: Fully charged
Blinking red: Low battery
No lights: Not charging
If you see blinking red or no lights, proceed to the next step.
3. Reinsert the Battery
An improperly seated battery can prevent charging or powering on:
Press the Battery Release Button to remove the battery.
Reinsert the battery firmly until you hear a click, indicating it's locked in place.
Reconnect the charger and check the LED indicators again.
4. Attempt to Power On
After ensuring the battery is properly inserted and has charged for at least 20 minutes:
Unplug the charger.
Press and hold the control button for 2 seconds.
Observe if all 4 LEDs illuminate sequentially, indicating the device is powering on.
If the device doesn't respond, try holding the control button for 8–10 seconds, then release and press it again briefly.
5. Perform a Cross-Test
To rule out issues with your charging equipment:
Try a different 65W PD-compatible charger and USB-C cable.
Use another Hypershell battery, if available.
Utilize a Hypershell 4-port Charging Hub to charge multiple batteries.
If the device charges or powers on with alternative equipment, the original charger or battery may be faulty.
6. Contact Support
If you've tried all the above steps and your device still isn't functioning:
Take a photo of your charging setup.
Record a short video showing the LED behavior or lack thereof.
Note your order number and device serial number.
Send this information to our customer support team at [email protected]. We'll review your case and get back to you.