Pre-Sales Support
Do I need to pay the full amount upfront, or can I place a deposit?
Full payment is required at the time of pre-order. We currently do not offer a deposit or installment option.
Will I receive tracking information for my pre-order?
Yes, you’ll receive a tracking number as soon as your order ships, so you can monitor its delivery status.
Can I change the model or size of my pre-order after placing it?
Unfortunately, we’re unable to modify pre-orders once they’re placed—including changes to the model, size, or accessories. If you’d like to make changes, we rec…
Can I combine multiple pre-orders into one shipment?
At this time, we’re unable to combine multiple pre-orders into a single shipment. Each order is processed and shipped separately, and you’ll receive individual …
Will the product be available in retail stores, and will the pricing be the same as the pre-sale?
Currently, the product is only available through our official online store, and retail availability is currently being planned and will be introduced in the fut…
Hypershell Product Packing Sizes and Box Contents
This guide provides detailed packing dimensions, weights, and included items for each Hypershell product and accessory. Use this information for shipping refere…
What is new about the New Hypershell X Series compared with previous versions?
The New Hypershell X Series marks a major step forward for Hypershell. On Algorithm control: It upgrades to the HyperIntuition end-to-end motion-control archite…
What is the HyperIntuition?
HyperIntuition is a motion control algorithm designed to make the exoskeleton assist you more naturally. Instead of working step by step-such as "sense movement…
What is the difference between Classic Motion Control Algorithm and HyperIntuition?
Dimension | Existing Algorithm / Rule-based | End-to-End Algorithm / HyperIntuition (End-to-end) / Data-driven Basic logic | Recognizes and classifies movement …
What are the differences in features and specifications between the three new X-series products?
Model | Max Output Power | Max Motor Torque | Max Pace Speed | Standard Range | Terrain Modes X Pro S | 800 W | 18 N·m | 20 km/h | 17.5 km | 10 adaptive assisti…
What updates have been made to the soft-pack system?
The new S Series uses an upgraded soft-pack system, mainly designed to improve comfort, stability, and support during longer use. Upgrade points include: New su…
What does “SinterShell Titanium Alloy with walls as thin as 0.7 mm” mean? Is the structure durable enough?
The waist and back support structure use SinterShell Titanium Alloy construction with wall thicknesses as thin as 0.7 mm. This design is intended to balance str…