Troubleshooting: Hypershell+ App Can’t Connect to Your Hypershell XUpdated 11 days ago

If you're having trouble connecting your Hypershell X to the Hypershell+ App, this step-by-step guide will help you identify and resolve the issue quickly.

Common Issues You May Experience

Here are some of the most common app and connectivity problems customers encounter:

• The Hypershell+ App can’t find the device

• The Bluetooth connection fails or disconnects

• The device doesn’t appear under “Add Device” in the app

• The connection is successful, but then drops

• The app connects to another phone, but not the main one

• The device LED doesn’t light up when trying to pair

• You see a red blinking light when trying to connect

If any of these sound familiar, follow the steps below to resolve them.

Step 1: Make Sure Your App is Updated

Before troubleshooting, ensure your Hypershell+ App is updated to the latest version.

• Open the App Store (iOS) or Google Play Store (Android)

• Search for Hypershell+

• If an update is available, install it

Older app versions may prevent your phone from detecting or connecting to the device.

Step 2: Confirm Your Phone Settings

If you’re using an iPhone (iOS):

• Bluetooth is turned on

• Location access is set to "While Using the App" or "Always."

• Bluetooth access is allowed for the Hypershell+ App

• Your phone is within 2–3 meters of the device

Check these in: Settings > Hypershell+ App

If you’re using an Android phone:

• Bluetooth is turned on

• Location Services are enabled

• Permissions are enabled for:

  • Nearby Devices

  • Location

• Battery optimization is disabled for the Hypershell+ App

• Your phone is within 2–3 meters of the device

Check these in:
Settings > Apps > Hypershell+ > Permissions
Settings > Battery > Battery Optimization > Don’t optimize

Step 3: Check the Device’s Bluetooth Light

Look at the LED indicator on the right leg lever of your Hypershell X.

• If there's no light, press and hold the control button for 2 seconds to turn it on.

• If it’s blinking red, plug it into the charger and let it charge for at least 20 minutes before retrying.

Step 4: Start the Pairing Process

Once the device is powered on and ready:

1. Open the Hypershell+ App

2. Tap Device > Add Device

3. Stay close to the exoskeleton (within 2 meters)

4. Wait for the device to appear in the list

If pairing is successful, you're all set. If it fails or doesn’t show up, continue below.

Step 5: Clear Previous Bluetooth Connections

Old pairings may interfere with new ones. Please:

1. Open your phone’s Bluetooth settings

2. Tap Forget/Remove for any saved “Hypershell” devices

3. Restart both your phone and Hypershell X

4. Try pairing again in the Hypershell+ App

Step 6: Reset the Device (if needed)

Still not working? You can perform a factory reset:

1. Open the Hypershell+ App

2. Go to Settings > Device > Factory Reset

3. After resetting, power the device back on and try pairing again

Step 7: Try Another Phone (Cross-Test)

If you have another smartphone available:

1. Install the Hypershell+ App

2. Log in with your account

3. Enable Bluetooth and location permissions

4. Try pairing the same Hypershell X

If the connection works on a second phone:
Your original phone may have software conflicts or blocked permissions. Consider resetting Bluetooth settings or using the working phone.

If the connection still fails:
Continue to the next step to contact our support team.

Step 8: Contact Support

Please reach out to our customer support team with the following:

• A screenshot of your app screen showing the issue

• Your phone model and operating system version

• Your Hypershell order number

• Your device serial number (if available)

We'll review your information and provide personalized assistance.

Quick Recap Checklist

•  The app is updated to the latest version

•  Bluetooth and Location permissions are correctly set

•  The device is charged and powered on

•  The LED indicator is visible (waving or solid blue)

•  No previous Bluetooth pairing conflicts

•  You tried a reset or a second phone if needed

If you need help with any of the steps above, don’t hesitate to contact our support team — we’re here to help.