My exoskeleton was delivered, but the box was damaged. Should I accept the delivery?Updated a month ago

If the outer packaging is visibly damaged upon delivery, we recommend refusing the package and asking the courier to return it to the sender.

Next, please contact our customer support team immediately so we can initiate a return and arrange for a replacement shipment.

If you’ve already accepted the package, take photos of the damage before opening it and reach out to us right away—we’ll help assess the situation and provide next steps.