Can I return my exoskeleton if it’s not what I expected?Updated 10 days ago

Hypershell accepts return requests within 14 calendar days of product delivery under specific conditions. Please review the eligibility criteria and shipping responsibilities before requesting a return.

Return Eligibility

You are eligible to return your product if it meets one or more of the following conditions:

1. The product has critical failures, manufacturing defects, or functionality issues

• The product does not function properly due to a manufacturing defect.

• Examples include failure to power on, abnormal operation, or motor-related faults not caused by misuse.

2. Product was damaged during shipping

• If your product arrives with visible damage due to transit, you may request a return.

• You do not need to provide official proof from the carrier—just send clear photos of the damage to the Hypershell Customer Service team, and they will verify and assist with the return process.

3. The product is unopened, unactivated, and in new condition

• The product must be unused, sealed, and in its original packaging, with all accessories and documentation intact.

4. Open-box product that is not satisfactory

• If the product has been opened but is still in like-new condition, it may be returned if:

  • There is no visible damage or signs of use

  • All accessories, manuals, and packaging are included

  • The product is clean and properly repacked for return shipping

All returned products are subject to inspection. Returns may be rejected if the product shows signs of use, wear, damage, or missing parts.

Return Shipping Costs

• Non-quality-related returns: For returns based on personal preference or dissatisfaction, customers are responsible for the return shipping cost.

• Quality-related returns: If the return is due to a verified product defect or shipping damage, Hypershell will provide a prepaid return shipping label.

Late Return Requests

If your return request is made after the 14-day return window but involves special circumstances, please contact the customer service team. Exceptions may be granted based on the situation.

How to Request a Return

To start a return, email [email protected] with:

• Your order number

• The reason for return

• Photos or documentation (if applicable)

The support team will guide you through the return process and confirm whether your case qualifies under the return policy.