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Why did I receive a tax payment notice from the carrier, even though taxes were included in my order?Updated 14 days ago

If your order was placed through the Hypershell official online store and your order number starts with #HSGL or #HSEU, taxes are already included in your purchase price.


However, in some countries or regions, customs authorities may conduct random inspections during shipping. As a result, the carrier may issue a tax payment notice, even though Hypershell has already covered the tax on your behalf.


👉 What should you do?

    •    Do not make any payment

    •    Simply wait for the package to clear customs and be delivered

    •    Hypershell will handle the necessary tax payments directly


If your order number does not start with #HSGL or #HSEU, please refer to this FAQ:

<Why do I need to pay taxes or additional costs on my order, and are they included in the purchase price?>


If the carrier requests an invoice for customs clearance, please see:

<What to Do If the Carrier Requests an Invoice for Customs Clearance>

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